laure fourrier
Managing Director
« My value proposition: bring in specialized expertise and an outside perspective, free up your time, and enhance both your revenue and profitability »
« I accompany executives in supply chain and customer service functions, offering interim management or targeted project support. »
OUTSOURCED MANAGEMENT
Define a strategy
AD-HOC ASSIGNMENTS
Management of transition, relay
« My value proposition: bring in specialized expertise and an outside perspective, free up your time, and enhance both your revenue and profitability »
« I accompany executives in supply chain and customer service functions, offering interim management or targeted project support. »
OUTSOURCED MANAGEMENT
Internalize an expertise,
Define a strategy
AD-HOC ASSIGNMENTS
Management of transition, relay
laure fourrier
Managing Director
values
Because the business environment is clearly more volatile, uncertain, complex and ambiguous (VUCA) than ever, CEOs have an increasing need for flexibility, expertise and managerial lines evolution to develop the company.
adaptation
discretion
excellence
ENTREPRENEURIAL SPIRIT
expertise
“Adaptation, discretion, entrepreneurial spirit, expertise, excellence, these are the values on which I rely to offer a tailor-made offer, unique and adjusted to your needs.”
OUTSOURCED MANAGEMENT ON A TIME-SHARE BASIS
Supply Chain
customer service
Targets : internalize an expertise, define a strategy in a specific field and implement it
01
Analyse and diagnosis
Translate the CEO’s expectations and objectives + observing strengths and weaknesses
02
Building the strategy
Implement the strategic objectives in agreement with the manager
03
Drawing up the action plan
Define the objectives, list the actions to be taken
Identify the right people to involve
Detail the actions to implement
Set the deadline, add key success
04
Operational deployment
Carrying out progress review
KPIs monitoring
Developing skills, creating tools, building processes
Need strategic or operational support ?
Ad-hoc assignements , Project management, Management of transition, relay
Supply Chain
customer service
Targets : get through a difficult situation, study a particular case.
01
Analysis & Diagnosis
Insight gathering
Strengths & weaknesses assessment
Resource & risk evaluation
02
Action Plan Development
Objective setting
Action planning
Stakeholder identification
Implementation roadmap
Timeline definition
Success metrics
03
Operational Implementation
Process optimization
KPI monitoring
Capability building
Tool development
Executive progress reviews
04
Change Management & Continuity
Clear communication
Stronger leadership
Team motivation
Change ownership
Coaching & training
Need strategic or operational support ?
🧭 Transformation at Candia: Field Insights
From Stabilization to Performance
Between February 2023 and March 2025, Laure Fourrier supported Candia (Sodiaal Group, France’s leading dairy cooperative) through three transition missions: interim management, ERP rollout leadership, and business partnering — driving transformation while ensuring operational continuity.
3 Missions Driving Transformation
🧩 1: Reorganizing and Structuring a Customer Service Department Under Pressure
🧭 Context: absence of a manager, 40-person team under high pressure
🎯 Objective:
Stabilize and structure the team, ensure continuity, and prepare for the arrival of the future manager. Develop and implement an action plan to enhance service efficiency and address economic challenges (Order-to-Cash process).
🔑 Key Actions:
- Conducted a diagnostic assessment (skills evaluation, strengths and weaknesses of the team, etc.)
- Direct management of 40 team members
- Reorganization of the department and task allocation
- Team training and upskilling
- Change management
- Implementation of new routines and KPIs
- Support for the new manager to ensure a smooth transition
✨ Result: Rapid recovery of service performance (improved collection rate and dispute resolution), reduced pressure and tensions, and secured managerial handover
Duration: 6 months
🧠 2: Leading a Multi-Site ERP Transformation
🧭 Context: Delays in the SAP deployment project
🌐 Scope:
Customer Service, Supply Chain, Sales, and Management Control. 200 users, 8 industrial sites (6 plants, 2 headquarters), 5 logistics providers
🎯 Objective:
Steer the ERP deployment and support its adoption across business functions
🔑 Key Actions:
- Functional management of a project team (8 members)
- Coordination and facilitation of project phases (UAT, dry run, data migration, cutover, hypercare)
- Impact analysis, go-live planning, lessons learned
- Communication plan and community engagement
- Training plan and change management support
📈 Result: 2 go-lives delivered on time, with smooth user adoption
Duration: 16 months
🔄 3: Strengthening Collaboration and Embedding Change (Post-ERP Implementation)
🧭 Context: SAP has been implemented, but not all teams are fully on board yet
🌐 Scope:
Customer Service / Sales
🎯 Objective:
Make the tool operationally effective by aligning business practices with SAP structures
🔑 Key Actions:
- Quick diagnostic of post-deployment issues
- Stabilization and optimization roadmap
- Facilitation of transformation with Customer Service, Sales, and Master Data teams
- Concrete proposals to adapt the organization (RACI, process review)
📈 Result: Tangible improvement in process fluidity and collaboration, reduced errors, and stronger user adoption of the new environment
Duration: 3 months
🧩 Conclusion: Keys to a Successful Transformation Mission
✅ Operational presence in the field
✅ A balance of leadership and active listening
✅ Ability to connect tools, organization, and people
✅ Expertise in managing change within a complex, multi-site industrial context
💬 Are you an HR Director, CEO, or CFO? Let’s discuss your challenges.
Laure Fourrier carries out transition and transformation assignments to:
👉 Structure critical functions (Customer Service, Supply Chain, Order-to-Cash, etc.)
👉 Lead an ERP transformation or organizational change
👉 Bridge the gap between strategy, systems, and operational performance
My philosophy
At the heart of my career lies an unwavering commitment to customer service (both internal and external) and customer satisfaction, which have been the common thread throughout my professional journey. I am convinced that these elements are essential to ensuring lasting relationships between clients and suppliers, while fostering the development and strengthening of collaboration.
To achieve this, it is crucial to understand internal constraints in order to propose solutions that meet customer expectations. This process can also drive cultural and organizational changes within the company, helping to create an environment that nurtures service excellence.
Passionate about this approach, I continuously strive to enhance customer relations and bring added value to every interaction.
Laure Fourrier
PROFESSIONAL CAREER
With 25+ years of experience in the agri-food and chemical industries, I bring expertise in supply chain, sales, and customer service across international organizations. Combining strategic vision with hands-on execution, I deliver effective project management and change management solutions to boost performance and drive growth.
Business areas
agri-food
Detergents & disinfection
packaging
Skills
Strategic guidance
Supply chain project management
Change leadership
Customer service excellence
Export management
education
MASTER’S DEGREE Law, Economics, Management, majoring in Management and Business Administration (MBA)
Global Executive MBA « Management and Business Administration » (MBA)